Support service review system

Supporting Justice are a Community Interest Company with a vision to enable justice and social sectors to work effectively. They required a platform to help connect the public with local and accessible information from organisations who provide victim support services relevant to their needs.

The impact of the brief reminded us that we can easily find online reviews for gadgets, but rarely for essential funded services for victims in very difficult circumstances.

MM&B designed and developed a filtered search and index system of support providers. Geo locating by police commission areas was essential.

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Services

Brand Identity UX/UI Design Creative Direction Web Development Geo Coding

Project Details

Specialising in issues affecting victims, witnesses and their needs, Supporting Justice are based in London and work predominantly in the criminal justice arena. They required a platform to help connect their network of accredited support providers with people who need support services in a specific area.

Client's requirements

The objective of the project was to design and develop an effective rating directory for providers of support services which covers the following areas:

  • Ability for public to submit support service provider profiles which are approved before being published
  • Ability for public to post anonymous reviews of their experiences with support service providers, assessed in five areas – Access, Needs, Valued, Support and Safety
  • Geographic searching of service providers to return results based on proximity and within specific police commissioner areas 
  • Ensure the interface provides a human and emotive experience for the site’s visitors
  • Reporting tools to provide specific metrics for stake holders and governmental departments

What MM&B Studio provided

MM&B Studio provided a system which allows organisations to have an editable profile with reviews, images, locations and a wealth of useful data for users to filter and search through. This empowers their audience and gives them the ability to make an informed decision about an organisation’s provision of specific care is essential for each site user.

There are directory listings covering the 43 police commissioner areas, advanced geographic search and filter options. The search criteria and geo-coding required complex user testing to maintain site speed efficiency and search results accuracy.

MM&B Studio

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Contact us:

Call us: 01298 600 377
Email us: david@mmandbstudio.co.uk

Meeting us (by appointment):

 
We work collaboratively with many businesses and each have their own preferred methods. To get the best results in bringing your project to fruition, we must be able to meet in person, which is subject to coronavirus restrictions. We look forward to your enquiry and responding to your requirements.

Working remotely since 2019
Typically meeting clients between London and Manchester in normal times, we have been using Zoom, Teams or the video conferencing platform of your choice.

MM&B Web Design Studio
29 High Street
Buxton
SK17 6HA

From April 1st 2021

 
We live in ever-changing times and MM&B Studio will be proceeding to operate as two separate legal entities from the 1st of April 2021. Simon, Nicola and David all continue to work together in a format which allows us to serve our clients as effectively as possible, at both a local and international level. Existing clients can contact us and ask to speak to your account manager for further details.